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Whether you have a question, want to partner with us, or need to report something, we'd love to hear from you. Choose a topic below and we'll point you to the right team.
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Partnerships & advertising
Clinics, hospitals, labs and pharmacies looking to reach patients.
See plans on AdvertiseReport a listing or review
Flag inaccurate details or content that breaks our Review Policy.
Read the Review Policy
Response time
We aim to reply within 1–2 business days. Reports about content that may break our Review Policy are reviewed sooner.
Common questions
How long until I hear back?
We aim to reply to most messages within 1–2 business days. Reports about content that may break our Review Policy are prioritised and reviewed within our published moderation SLA.
I'm a doctor. How do I manage my profile?
Claiming your profile is free. Start from the Claim your profile page; we verify against the SLMC register before granting edit access. For anything else, choose “Claim my doctor profile” in the form above.
How do I report an inaccurate listing or unfair review?
Use the report option on the listing or review itself, or write to us using “Report a listing or review”. Honest, civil reviews are not removed on request, but content that breaks our Review Policy is.
Is this medical advice?
No. Docranka is a discovery and patient-experience platform and does not provide medical advice or diagnosis. In an emergency call 1990 (Suwa Seriya) or seek urgent care.